Shipping / Service Policy

At OnCall Acting Drivers, we provide professional on-demand driver services. Since we do not deliver physical products, our “Shipping Policy” refers to Service Delivery — i.e., how and when our driver services are provided to clients.

Service Booking & Confirmation
  • Clients can book our services through our website, mobile app, phone call, or authorized booking partners.
  • Once a booking is made, a confirmation message/email/phone call will be sent to the Client containing: Driver details (where applicable), Pickup time and location, Service duration and charges.
  • Bookings are considered valid only after confirmation from OnCall Acting Drivers.
Service Fulfillment / Delivery Timeline
  • Services are delivered at the scheduled date, time, and location provided by the Client during booking.
  • Drivers are dispatched shortly before the scheduled time to ensure punctuality.
  • While we strive for on-time service, factors such as traffic, weather, or unforeseen events may cause slight delays. In such cases, clients will be notified immediately.
Service Coverage Area
  • Our services are available in designated cities, towns, or service zones where OnCall Acting Drivers operates.
  • Bookings outside our coverage area may be declined or subject to additional charges.
  • Clients are encouraged to confirm service availability in their area before booking.
Client Responsibilities for Service Delivery
  • Provide accurate pickup location, trip details, and contact information at the time of booking.
  • Ensure the vehicle is roadworthy, insured, and legally compliant.
  • Make the vehicle available for the driver at the agreed time and location.
Service Modifications & Delays
  • Clients may request changes (time, location, or trip route) by contacting our support team before the service begins. Such requests are subject to driver availability.
  • If a driver is delayed due to traffic, weather, or unforeseen circumstances, OnCall Acting Drivers will inform the Client promptly and arrange alternatives where possible.
  • In case of driver unavailability due to emergency, the Company will arrange a replacement driver or issue a full refund.
Completion of Service
  • The service is considered delivered successfully once the scheduled trip is completed as per the booking details.
  • Any extensions (extra hours or additional trips) beyond the original booking will be treated as a new booking or billed separately.
Non-Delivery of Service
  • If the Client is unavailable at the pickup location (No-Show), the booking will be marked as completed and no refund will be issued.
  • If the Company fails to provide a driver due to operational reasons, the Client will be eligible for a full refund or a rescheduled booking at no extra cost.
Customer Support for Service Delivery
  • For any issues related to service delivery, Clients can contact our 24/7 customer support helpline or email support.
  • We are committed to resolving service-related concerns at the earliest possible time.
Shipping Policy