Refund Policy
At OnCall Acting Driver, we are committed to ensuring fair and transparent policies for cancellations and refunds. Please review the details below:
Ride Cancellation
- Customers may cancel a driver booking within 30 minutes of confirmation without charges.
- If the driver has already started towards the pickup location, a cancellation fee may apply.
- Cancellations must be done through the OnCall Acting Driver app.
Non-Cancellable Bookings
- Long-distance and hourly bookings cannot be canceled once the driver has started the trip.
- Premium driver requests and advance-scheduled bookings are non-refundable after confirmation.
- Special event/holiday bookings are non-cancellable once assigned.
Refund Conditions
- Refunds will be processed if a booking is canceled by OnCall Acting Driver due to unavailability.
- If the assigned driver does not arrive or cancels last-minute, a full refund will be issued.
- Partial refunds may apply if services are only partially completed.
Refund Timeline
- Refunds are processed within 5–7 business days to the original payment method.
- Delays may occur due to bank or payment gateway policies.
- Refund status can be tracked through the OnCall Acting Driver support team.
Special Cases
- Refunds will not be granted if the customer provides incorrect pickup details.
- No refunds for misconduct, policy violations, or breach of booking terms.
- Force majeure events (traffic restrictions, natural disasters) may affect refund eligibility.
