PRIVACY POLICY

At Oncall Acting Driver, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how information is collected, used, shared, stored, and safeguarded when you access or use our website, mobile application, or services.

By using our services, you consent to the practices described in this policy.

1. INFORMATION WE COLLECT

We may collect the following categories of information to provide and improve our services:

a. Personal Information

• Name, phone number, email address, and booking-related details provided during registration or service requests.

b. Vehicle Information

• Vehicle registration number, make, and model, where required for service fulfillment.

c. Location Information

• Pickup and drop-off locations and real-time location data strictly for service coordination and safety purposes.

d. Payment Information

• Payments are processed through secure third-party payment gateways. We do not store sensitive payment details such as card numbers, CVV, or banking credentials.

e. Usage & Technical Information

• Device details, browser or app usage data, IP address, service interactions, and feedback to improve platform performance.

2. HOW WE USE YOUR INFORMATION

We use collected information for the following legitimate business purposes:

• To process, confirm, and manage service bookings.
• To assign drivers and ensure smooth service delivery.
• To process payments securely and generate invoices.
• To communicate service updates, confirmations, or policy changes.
• To improve platform functionality, safety, and user experience.
• To comply with legal, regulatory, or contractual obligations.

3. SHARING & DISCLOSURE OF INFORMATION

We respect your privacy and do not sell or rent personal data. Information may be shared only in the following circumstances:

a. With Drivers

• Limited information necessary to complete the requested service, such as pickup location and contact details.

b. With Service Providers

• Authorized third-party vendors assisting with payment processing, customer support, analytics, or technical infrastructure.

c. Legal & Regulatory Requirements

• When required to comply with applicable laws, court orders, or government authorities.

4. DATA SECURITY

We implement reasonable administrative, technical, and organizational security measures to protect personal information against unauthorized access, alteration, disclosure, or misuse.

While we strive to protect your data, no digital platform can guarantee absolute security.

5. DATA RETENTION

Personal information is retained only for as long as necessary to:

• Provide requested services.
• Meet legal, accounting, or regulatory requirements.

Once data is no longer required, it is securely deleted or anonymized.

6. USER RIGHTS & CHOICES

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of personal data, subject to legal obligations.
• Opt out of promotional or marketing communications at any time.

Requests can be made by contacting our support team.

7. COOKIES & TRACKING TECHNOLOGIES

Our website and application may use cookies or similar technologies to:

• Enhance user experience.
• Analyze platform performance.
• Deliver relevant content.

You may manage or disable cookies through your browser or device settings.

8. THIRD-PARTY LINKS

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such external platforms.

9. POLICY UPDATES

This Privacy Policy may be updated periodically. Any changes will be posted on our website or application with the updated effective date.

Continued use of our services constitutes acceptance of the revised policy.

10. CONTACT INFORMATION

For questions, concerns, or requests related to this Privacy Policy, please contact:

• Customer Support: +91 8838 660670
• Email: team@oncallactingdriver.com

LEGAL OWNERSHIP

Oncall Acting Driver is a platform owned and operated by The E2o Technologies Private Limited, India.